Understanding the Atelier Shutter Warranty
Our plantation shutters are supplied with a 15-year warranty, subject to the current warranty terms that apply to your order.
In this article
What the warranty is for
The warranty is intended to cover qualifying product defects during the stated warranty period. The exact coverage, exclusions and claim process are set out in the warranty terms published by Atelier Blinds.
Keep your order information
Retain your order number and any relevant photographs. These make it easier to identify the product and assess a warranty request.
Installation and misuse
Damage caused by incorrect installation, misuse, unauthorised modification or conditions outside the product’s intended use may be treated differently from a manufacturing defect. Refer to the current terms for the definitive position.
How to raise a claim
Contact Atelier Blinds with your order details, a description of the issue and clear photographs showing the affected component.
Ready to configure your shutters?
Once the measurements and configuration are confirmed, continue to the relevant product page.